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Not Everyone Wants A Rolls Royce

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✨ Introduction

The MedTech industry is a dynamic and ever-evolving sector, where success often hinges on finding the delicate balance between business strategy and people management. In this episode of Career Diaries by elemed, Jan van Lochem, CEO of Qserve, brings a wealth of experience and insights gained from his journey through the industry. His story serves as a guiding beacon for those seeking to carve out a meaningful career path in MedTech. Read on for highlights of his discussion.

Strategic Hiring

Jan’s approach to hiring emphasises the importance of aligning behaviours and team dynamics. He advocates for a meticulous selection process, where fit within the organisational culture is prioritised alongside technical qualifications. By ensuring that new hires align with the company’s values and objectives, Jan sets the stage for long-term success and cohesion within the team.

Decision-Making Philosophy

Central to Jan’s leadership philosophy is the principle of cautious optimism. He believes in the power of saying “no” when doubt arises, recognising the potential risks associated with ill-fitting hires. Jan’s strategic mindset prompts him to consider not only the immediate implications of hiring decisions but also their long-term impact on the organisation’s growth and stability.

The Importance of Soft Skills​

While technical skills are essential in regulatory affairs, Raina emphasises the critical role of soft skills in driving success. Soft skills, including communication, emotional intelligence, critical thinking, and collaboration, enable professionals to navigate complex regulatory landscapes, build strong relationships with stakeholders, and drive meaningful change. Raina’s insights highlight the evolving nature of skill sets required in the MedTech industry, with soft skills increasingly recognized as key drivers of innovation and growth.

Navigating Feedback and Adversity​

Raina’s candid discussion of receiving critical feedback and navigating adversity underscores the importance of resilience and self-awareness in professional growth. By reflecting on setbacks, seeking mentorship, and embracing learning opportunities, she demonstrates the value of perseverance in overcoming challenges. Her journey serves as a testament to the power of resilience and continuous improvement in achieving success in the MedTech industry.

Empowering Leadership​

Jan’s leadership style is characterised by a commitment to trust and autonomy. Rather than micromanaging his team, he fosters a culture of empowerment, where employees are encouraged to take ownership of their work and pursue growth opportunities. By delegating responsibility and providing support, Jan cultivates an environment where individuals can thrive and contribute meaningfully to the company’s success.

Effective Communication​

Communication lies at the heart of Jan’s leadership approach. He emphasises the importance of active listening and transparent communication in building strong relationships with team members. By valuing and acknowledging their contributions, Jan fosters a sense of belonging and loyalty within the organisation, recognising that people are its most valuable asset.

Not Everyone Wants A Rolls Royce​

Jan stresses the importance of listening to customers and understanding their needs, emphasising that not every customer wants a ‘Rolls Royce’ solution. Flexibility and adaptability are key in delivering solutions that meet customer expectations.

Strategic Thinking​

Transitioning from technical roles to CEO, Jan reflects on the broader responsibilities that come with leadership. While technical expertise is essential, he recognises the need for strategic thinking and problem-solving skills at the executive level. Jan’s ability to navigate complex challenges and steer the company toward its goals underscores the importance of adaptability and foresight in MedTech leadership.

Legacy and Impact​

Despite the demands of his CEO role, Jan finds fulfilment in mentoring and guiding others. He views his legacy not in grand gestures but in the positive influence he has on individuals’ careers. By empowering others to reach their full potential, Jan leaves a lasting impact on the MedTech industry, shaping its future leaders and innovators.


Jan van Lochem’s journey through the MedTech industry offers invaluable insights for aspiring leaders and professionals alike. His emphasis on strategic decision-making, empathetic leadership, and fostering a culture of empowerment resonates deeply in an industry driven by innovation and collaboration. Jan’s story serves as a testament to the transformative power of effective leadership, inspiring others to navigate their own career paths with purpose and resilience in the ever-evolving landscape of MedTech.

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